Practical production support

Solve the problem stopping your production.

Search the symptom you can see, the product you are running or the stage where the fault appears. Get a clear answer, practical checks and the most relevant route to a machinery solution.

Can't find your issue? Ask a production question
2,827questions answered
10production stages
33industry routes
Choose where the problem appears

Follow your production line from start to finish

Select the stage that needs attention. Each route brings together customer questions, first checks, likely causes and relevant machinery options.

Browse all stages

Start with the symptom and collect the next useful evidence

Choose the first place the problem becomes visible, then record the product, pack and operating condition. The routes below help organise an investigation; use approved procedures and competent support where checks involve machine access or safety.

Fill quantities vary between packs

Separate a changing product condition from a problem at one filling position. Record the affected recipe, dose, temperature, head or nozzle and whether the fault appears after a pause or refill. Confirm how quantity is measured before changing settings. Continue with the filling-variation route to compare the observations.

The line runs but finished output is low

Count accepted packs at a defined line exit and record stops, reduced speed and rejects over the same period. Note which stations are blocked by downstream equipment or starved of incoming product. Avoid selecting a faster machine from a queue alone; use the bottleneck guide to examine what caused the lost output.

Caps leak or engage incorrectly

Keep affected and acceptable bottle-and-closure samples from the same run. Identify whether the issue starts with cap presentation, seating, thread engagement or a later check. Record component changes and the test method. A torque value without its measurement conditions is not enough to explain a leaking pack.

Labels wrinkle, move or lift

Separate label position from adhesion. Compare container presentation, label supply and the point at which the defect first appears. For lifting edges, record surface condition and elapsed time after application as well as the initial appearance. Use the relevant problem route so the investigation stays focused on the observed failure.

Pouch or pack seals are inconsistent

Retain the product, packaging reference, settings and examples of accepted and failed packs. Note contamination in the seal area and whether the problem follows a stop, refill or material change. Agree the quality test before interpreting appearance; a neat-looking seal alone does not prove every required integrity property.

A complete line needs a clearer brief

Map the process from incoming product and packaging to released finished packs. Record each manual transfer, repeated interruption and required quality decision. Use a controlled requirement and representative sample trial to compare possible improvements. Keep the evidence from the current process so any later result can be judged on the same basis.

Continue with the relevant guidance

Research-backed resources

Buyer guides, compliance checklists and calculators

Use these high-intent resources to define the requirement before comparing machinery.

Browse all guides
Prepare a useful application

Turn the production symptom into a testable machinery requirement

Strong recommendations start with representative samples, measurable output, the complete pack range and a clear acceptance test.

Ask a production question
  1. 1
    Describe the symptom

    Record what happens, when it begins and what changes the fault.

  2. 2
    Measure the current result

    Use weights, torque, seal tests, code scans, stoppages or good packs per hour.

  3. 3
    Send representative samples

    Include the hardest product and smallest, largest or least stable pack.

  4. 4
    Agree the acceptance test

    Define the result the equipment must demonstrate before approval.

New technical resources

Plan the project with better production evidence

Use researched guides, calculators and downloadable worksheets to define site readiness, quality controls, line losses and machinery acceptance.

Browse the resource centre

Check the measurement before diagnosing the machine

Write down the unit and observation point

A report of “low output” needs a defined count boundary and time period. A report of “wrong fill” needs the target quantity, measurement method and sample identity. Keep units explicit so containers per minute, cases per hour, mass and volume are not compared as if they were interchangeable.

Separate a sample reading from a process result

Record whether the reading came from one pack, one filling head, a complete batch or a timed sequence. A single acceptable pack does not establish stable production, and an overall average can hide a repeated problem at one position. Retain the individual observations needed to see that pattern before summarising them.

Compare like conditions

Use matching product and packaging references, operating temperature where relevant, elapsed time after production and the same approved test method. If the conditions differ, record the difference as a possible explanation. For example, a label observed immediately after application and one checked after storage do not answer the same adhesion question.

Route the evidence to the next check

If measurement consistency is uncertain, resolve that before changing machinery settings. If the method is repeatable, compare acceptable and affected samples with the authorised team and retain the result. Use the production sample trial record, closure-testing guide or quantity-control guide for the relevant observation.

Ask a production question